Mission Engineer: Onsite AI & Operations Builder

Axon; Florida; Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

401(k) with employer match

Paid time off

Parental leave

Medical, dental, and vision plans

Wellness support

Learning and development programs

Snacks in offices

Job summary

Axon is seeking an experienced professional to own customer outcomes in a strategic account, delivering end-to-end solutions onsite. You will build and deploy AI-enabled workflows, integrations, and data pipelines with a focus on mission impact and adoption.

You will partner across Product, Engineering, and Sales to ensure delivery excellence, CJIS compliance, and measurable outcomes in production environments.

Qualifications

• Experience delivering customer-focused technical programs in complex environments.
• Ability to lead cross-functional initiatives from discovery to production.
• Strong communication with executives and field teams.

Responsibilities

• Own onsite customer outcomes across deployments, adoption, and ongoing success.
• Design, build, and ship capabilities using Axon's platform in agency environments.
• Lead field engagements, drive adoption, and measure mission impact.
• Collaborate with Product, Engineering, Support, and Services to resolve issues.
• Define success metrics, QBRs, and strategic plans with agency leadership.

Skills

Customer-facing roles

Program management

Operational transformation

Deployment experience

Job description

Axon is seeking an experienced professional to own customer outcomes in a strategic account, delivering end-to-end solutions onsite. You will build and deploy AI-enabled workflows, integrations, and data pipelines with a focus on mission impact and adoption.

You will partner across Product, Engineering, and Sales to ensure delivery excellence, CJIS compliance, and measurable outcomes in production environments.