Field People Ops Partner | Frontline Talent

Blank Street, Inc.; New York, Northern (NY, KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Equity package

15 days annual leave

Health plan options

Parental leave

Regulars program

Team social outings

Free Blank Street swag

Commuter benefits

Free coffee

Job summary

Blank Street, Inc. is seeking a Field People Operations Partner to drive a people-first culture across multiple markets, focusing on frontline teams and high-volume operations.

You will blend strategy with hands-on execution to support employee relations, staffing, and development while traveling to stores in the markets served. The ideal candidate will have 4+ years in HR/People Ops, strong coaching skills, and deep knowledge of compliance.

Qualifications

• 4+ years of HR or People Ops experience, with experience supporting frontline, hourly, or field-based teams; experience in food & beverage, hospitality, retail, or another high-volume customer-facing environment preferred.
• Working knowledge of labor laws and compliance requirements.
• Demonstrated experience coaching managers and partnering with leaders to navigate employee relations, performance, and team challenges.
• Proven ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Demonstrated ability to stay organized and detail-oriented across multiple workstreams.
• Comfortable using HR systems and tools (HRIS, ATS, Google Suite).
• Ability to regularly travel to stores and across supported markets as needed.
• Must be based in NYC with flexibility to travel throughout the market as needed.

Responsibilities

• Partner with Talent Acquisition and Operations Managers on hiring strategy, interview calibration, and workforce planning across your markets.
• Support strong hiring decisions by assessing talent quality, team fit, and long-term potential.
• Ensure new hires have a smooth and consistent onboarding experience from offer acceptance through ramp-up.
• Proactively identify hiring gaps, staffing risks, and organizational needs within your markets.
• Partner with field leaders to understand workforce needs and translate operational priorities into people strategies.
• Coach and support GMs, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics.
• Drive execution of People programs including performance coaching frameworks, engagement action planning, and policy rollouts.
• Support internal promotions, succession planning, and leadership development across your markets.
• Help leaders navigate difficult conversations confidently, fairly, and consistently.
• Identify opportunities to strengthen leadership capabilities and improve team effectiveness.
• Lead employee relations matters and investigations from intake through resolution with strong documentation, judgment, and professionalism.
• Identify trends in turnover, attendance, engagement, and performance — partnering with Operations to take proactive action early.
• Act as a trusted resource for employees and managers, balancing employee experience with business needs.
• Build strong relationships across your markets to maintain a clear pulse on team health, morale, and operational challenges.
• Use employee feedback, people data, and relationships with field leaders to identify opportunities to improve retention and engagement.

Skills

People Ops

HR Systems

Labor laws

Coaching managers

Travel willingness

Tools

HRIS

ATS

Google Suite

Job description

Blank Street, Inc. is seeking a Field People Operations Partner to drive a people-first culture across multiple markets, focusing on frontline teams and high-volume operations.

You will blend strategy with hands-on execution to support employee relations, staffing, and development while traveling to stores in the markets served. The ideal candidate will have 4+ years in HR/People Ops, strong coaching skills, and deep knowledge of compliance.