Field PC Support Technician: Troubleshooter & Client Liaison

Worldwide TechServices; State College (Centre County); On-site; USD 30,000 - 40,000; Full time

Job summary

A global technology services leader in State College, PA is seeking a Dynamic PC Support specialist to provide customer support for equipment. The role requires 0-2 years of relevant experience and a technical certification is preferred. Responsibilities include accepting and delivering service calls, meeting service level agreements, and completing associated administrative tasks. Candidates must have good communication skills and the ability to lift equipment. This position is an excellent opportunity for those looking to start a career in technical support.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Complete all administrative tasks associated with each call.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Tools

Knowledge of relevant software and hardware

Job description

A global technology services leader in State College, PA is seeking a Dynamic PC Support specialist to provide customer support for equipment. The role requires 0-2 years of relevant experience and a technical certification is preferred. Responsibilities include accepting and delivering service calls, meeting service level agreements, and completing associated administrative tasks. Candidates must have good communication skills and the ability to lift equipment. This position is an excellent opportunity for those looking to start a career in technical support.