Field PC Support Technician (Travel‑Ready)

Worldwide TechServices LLC; Bakersfield (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Worldwide TechServices LLC in Bakersfield, CA is seeking an entry-level field service technician to support the repair of desktops and laptops. You will handle a variety of client equipment, perform basic troubleshooting, and work with service teams to meet SLAs.

The role requires a technical school certification or equivalent and 0–2 years of experience; a valid driver’s license and reliable transportation are essential for travel to client sites.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus
• Maintain all OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in guidelines and policies
• Complete all administrative tasks associated with each call as documented in policies
• Complete real-time reporting of all calls as documented in policies
• Follow policies and documents relating to service delivery for each client
• Ensure control of assets and inventory per client service agreements
• Report all activity in a timely and accurate manner
• Understand and follow Safety policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical communication

Driver's license

Manual handling

Repair toolkit

Education

Technical school certification

0–2 years experience

Tools

Hardware knowledge

Software knowledge

Job description

Worldwide TechServices LLC in Bakersfield, CA is seeking an entry-level field service technician to support the repair of desktops and laptops. You will handle a variety of client equipment, perform basic troubleshooting, and work with service teams to meet SLAs.

The role requires a technical school certification or equivalent and 0–2 years of experience; a valid driver’s license and reliable transportation are essential for travel to client sites.