Field PC Support Technician: Travel & On-site Fixes

Worldwide TechServices LLC; Decatur (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. The Dynamic PC Supportis a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops.

May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs

Skills

Client communication

Driver's license

Local travel

Heavy lifting (up to 50 lbs)

Repair toolkit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. The Dynamic PC Supportis a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops.

May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.