Field Operations Tech & Solutions Specialist

Brad Ryan - Wright Canada Holdings LTD; West Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match

ESOP

Paid time off

Parental leave

Life insurance

Volunteer time

Job summary

Wright Service Corp. is seeking a Field Operations Technology Specialist to act as a subject matter expert for supported field operations technologies.

This role supports, enhances, implements, and maintains technology solutions that enable business operations and drive organizational effectiveness. The position partners with business stakeholders to understand operational needs, deliver training, coordinate testing and implementation activities, and recommend technology solutions that improve

Qualifications

• Bachelor’s degree in Technical Field, or equivalent combination of education and experience.
• Minimum of 3+ years of experience in a fast-paced, highly interactive environment.
• Technical experience in the aligned program area.
• Experience with mobile applications and supporting users through change.

Responsibilities

• Provide primary support for assigned technologies and business applications.
• Respond to, investigate, troubleshoot, and resolve technology-related issues and support requests.
• Deliver training programs for end users and stakeholders.
• Document issues, resolutions, and enhancements; track support activities.
• Collaborate with stakeholders during solution development and implementation.
• Participate in testing, QA, and UAT; assist deployment planning and post-implementation support.
• Promote best practices and improve data quality and user adoption.
• Support continuous process improvements and operational efficiency.

Skills

Analytical skills

Microsoft Office proficiency

Independent & proactive

Customer service

Communication skills

Adaptability

Organizational skills

Time management

Verbal & written communication

English proficiency

Education

Bachelor’s degree in Technical Field

Job description

Wright Service Corp. is seeking a Field Operations Technology Specialist to act as a subject matter expert for supported field operations technologies.

This role supports, enhances, implements, and maintains technology solutions that enable business operations and drive organizational effectiveness. The position partners with business stakeholders to understand operational needs, deliver training, coordinate testing and implementation activities, and recommend technology solutions that improve