Field Operations Support Assistant (part-time)

sci; West Palm Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

SCI is seeking an organized receptionist/clerical associate to support our funeral home operations in West Palm Beach, FL. You will greet families, provide information on services, and help with documentation and daily administrative tasks with empathy and confidentiality.

Key duties include preparing death certificates, processing permits, handling payments and contracts, coordinating memorial orders, and assisting management and staff as needed in a fast-paced environment that requires

Qualifications

• High School diploma or equivalent.
• 1-2 years in office clerical or customer service.
• Strong communication and organizational skills; compassionate and confidential.

Responsibilities

• Greet the public and provide information on services offered.
• Prepare death certificates, prayer cards and related documents.
• Process payments and contracts.
• Coordinate memorial orders and inventory for vaults and markers.
• Assist management, sales, family service counselors and payroll as needed.
• Back up to Receptionist and handle inquiries promptly and empathetically.
• Maintain confidentiality and professional relationships with families.

Skills

MS Office Suite

Verbal and written communication

Strong organizational skills

Compassion and empathy

Confidentiality

Customer service

Education

High School diploma or equivalent

Tools

Office software & equipment

Basic math for payments

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education
  • High School or equivalent
• Experience
  • 1 - 2 years of experience in an office clerical or customer service capacity required
  • Experience working in a customer-focused and fast-paced professional environment required
• Knowledge, Skills & Abilities
  • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
  • MS Office Suite experience preferred
  • Basic mathematics skills required
  • Good verbal and written communication skills
  • Strong organizational skills and detail oriented
  • High level of compassion and integrity
  • Ability to maintain confidentiality

Postal Code: 33405

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - West Palm Beach