Field Operations Support Assistant (part-time)

S.E. Combined Services of Florida; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

S.E. Combined Services of Florida is seeking an Office Clerk to provide essential administrative and clerical support to a funeral home, cemetery, crematory, or combination of these facilities in Winter Garden, FL.

You will greet families, process documents, coordinate memorial orders, handle payments, assist with obituaries, and support management and staff with confidentiality and empathy at all times. Minimum 1–2 years' experience in office or customer service is required, with HS diploma and

Qualifications

• 1–2 years of experience in an office clerical or customer service role.
• Experience in a customer-focused, fast-paced professional environment.
• Excellent verbal and written communication skills.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Greet families and respond to inquiries with empathy and courtesy.
• Process payments, contracts, and accounts payable.
• Coordinate memorial orders and manage office supplies.
• Assist with obituaries and support staff as needed.

Skills

Customer service

Communication

Organization

Confidentiality

Compassion

Education

High School diploma or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 34787

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Winter Garden