Field Operations Support Assistant

sci; Puerto Rico; Sur place; USD 26 000 - 32 000; Plein temps

Résumé du poste

SCI in Carolina, PR seeks an office clerk to provide administrative support for funeral home services. Responsibilities include greeting families, processing documents, and coordinating memorial orders with attention to accuracy and compliance.

The role emphasizes empathetic client interaction and timely communication with staff. The candidate should have 1–2 years in a clerical or customer service environment, basic MS Office skills, and strong organizational abilities to manage confidential

Qualifications

• High School or equivalent educational background.
• 1–2 years in an office clerical or customer service role.
• Experience in fast-paced, customer-focused environments.

Responsabilités

• Prepare death certificates, prayer cards, and related documents.
• Process payments and contracts.
• Greet families and respond to inquiries with empathy.
• Coordinate memorial orders and maintain records.

Connaissances

Customer service

Communication skills

Organizational skills

Compassion

Integrity

Confidentiality

Formation

High School diploma or equivalent

Outils

MS Office

Description du poste

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

1 - 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00984

Category (Portal Searching): Operations

Job Location: US-PR - Carolina