Field Operations Support Assistant (part-time)

S.E. Combined Services of Florida; Brandon (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

S.E. Combined Services of Florida is seeking an administrative clerk to provide essential support across funeral home, cemetery, and related services in Brandon, FL.

The role involves greeting the public, handling information on services, and ensuring smooth office operations with sensitivity to grieving families. Responsibilities include processing paperwork, coordinating memorial orders, inputting data, and assisting management and payroll as needed.

Qualifications

• High school diploma or equivalent.
• 1-2 years in office clerical or customer service.
• Proficient with MS Office.
• Strong communication and organization skills.
• Ability to maintain confidentiality with discretion.

Responsibilities

• Greet visitors and answer in-person inquiries.
• Prepare and file documents, forms, and death-related paperwork.
• Process payments and contracts; coordinate memorial products.
• Assist with obituaries and payroll as needed.
• Maintain inventory, order supplies, and support staff.
• Ensure compliance with regulations and company policies.
• Provide excellent customer service with compassion and empathy.

Skills

MS Office

Customer service

Communication skills

Organization skills

Confidentiality

Compassion & empathy

Education

High School diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents


• Completes required permits and or certificates


• Prepares and processes Veteran's Paperwork


• Prepares marker monument placement paperwork


• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules


• Prepares and distributes daily schedules, reports, and documents


• Receives and processes payments and contracts


• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers


• Orders office supplies


• Oversees the processing of installation orders to grounds and maintenance departments


• Processes accounts payable transactions


• Assists with the preparation of obituaries


• Assists Location Management, Sales, Family Service Counselors and payroll as needed


• Acts as backup to Receptionist


• Greets family members and friends


• Communicates client family's needs promptly and accurately to the appropriate staff member


• Conveys a sense of concern and empathy with client family members at all times


• Responds to customer inquiries via telephone, internet and in person


• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

High School or equivalent

Experience

1 - 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience


• MS Office Suite experience preferred


• Basic mathematics skills required


• Good verbal and written communication skills


• Strong organizational skills and detail oriented


• High level of compassion and integrity


• Ability to maintain confidentiality

Postal Code: 33511

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Brandon