Field Operations Support Assistant

sci; Houston (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

sci in Houston is seeking a skilled administrative assistant to provide clerical support for a funeral home, cemetery, crematory, or related facilities. You will greet the public, manage documents, and help coordinate memorial services with empathy and professionalism.

The role requires 1-2 years of office or customer service experience, strong MS Office and communication skills, and a high school diploma. Daily tasks include scheduling, payments, and coordinating orders with departments.

Qualifications

• High School or equivalent required.
• 1-2 years of office clerical or customer service experience required.
• Customer-focused and fast-paced professional environment experience preferred.
• Working knowledge of office equipment (computers, calculators, copiers, printers, fax machines).
• MS Office Suite experience preferred.
• Basic mathematics skills required.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High level of compassion and integrity.
• Ability to maintain confidentiality.

Responsabilités

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Prepares and processes Veteran's Paperwork.
• Prepares marker monument placement paperwork.
• Ensures documentation to support products and services is accurate and compliant with regulations and company rules.
• Prepares and distributes daily schedules, reports and documents.
• Receives and processes payments and contracts.
• Coordinates ordering of memorials and related products and controls storage inventory for vaults and markers.
• Orders office supplies.
• Oversees processing of installation orders to grounds and maintenance departments.
• Processes accounts payable transactions.
• Assists with obituary preparation.
• Assists Location Management, Sales, Family Service Counselors and payroll as needed.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Communicates client family's needs promptly and accurately to staff.
• Conveys empathy with client families at all times.
• Responds to customer inquiries via telephone, internet and in person.
• Maintains professional relationships with county clerk, medical examiner and physicians.

Connaissances

Office equipment

MS Office

Basic math

Verbal communication

Written communication

Organization

Compassion

Confidentiality

Formation

High School diploma or equivalent

Description du poste

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education
  • High School or equivalent
• Experience
  • 1 - 2 years of experience in an office clerical or customer service capacity required
  • Experience working in a customer-focused and fast-paced professional environment required
• Knowledge, Skills & Abilities
  • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
  • MS Office Suite experience preferred
  • Basic mathematics skills required
  • Good verbal and written communication skills
  • Strong organizational skills and detail oriented
  • High level of compassion and integrity
  • Ability to maintain confidentiality

Postal Code: 77060

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Houston