Field Operations Support Assistant (part-time)

sci; Groves (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Sci in Groves, TX seeks an Administrative Clerk to support a funeral home, cemetery, crematory operations and related services. You will greet the public, provide information, process documents, coordinate memorial orders, handle payments and contracts, and assist management and staff while maintaining compassion and confidentiality in a fast-paced environment.

This role requires strong organizational skills, proficiency with MS Office, and the ability to communicate clearly with families and

Qualifications

• High School diploma or equivalent
• 1-2 years of office clerical or customer service experience
• Strong communication and empathetic skills
• Ability to maintain confidentiality
• Proficiency with MS Office
• Experience in fast-paced customer-focused environment

Responsibilities

• Greet clients and respond to inquiries professionally
• Prepare and process death certificates, permits, and paperwork
• Manage memorials orders and inventory
• Maintain daily schedules and prepare reports
• Assist payroll, location management, and staff as needed
• Process payments and contracts
• Coordinate with vendors and county clerks

Skills

Customer service

MS Office

Organization

Communication

Confidentiality

Detail oriented

Education

High School diploma or equivalent

Tools

MS Office Suite

Office equipment

Calculators

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education
High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 77619

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Groves