Field Operations Support Assistant

sci; Yakima (WA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

AD&D Insurance

Dependent Life

401(k) Match

EAP

Job summary

SCI in Yakima, WA is seeking an administrative assistant to support our funeral home, cemetery and related services. You will greet families, provide information, and process payments and contracts with empathy and professionalism.

Responsibilities include preparing death certificates and permits, coordinating memorials, managing schedules and documents, and ensuring compliance with state regulations and company policy.

Qualifications

• 1–2 years of office clerical or customer service experience.
• Experience in a fast-paced, customer-focused environment.
• Working knowledge of office equipment (computers, calculators, copiers, printers, fax).
• MS Office Suite experience preferred.
• Bilingual in Spanish preferred, not required.

Responsibilities

• Prepare death certificates and related documents.
• Process permits and certificates as required.
• Coordinate memorials and manage storage inventory for vaults and markers.
• Greet families and respond to inquiries with empathy.
• Support location management, sales, and payroll as needed.
• Back up receptionist and handle payments and contracts.

Skills

Customer service

Communication skills

Organizational skills

Confidentiality

Compassion

Multitasking

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

1 - 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

MS Office Suite experience preferred

Basic mathematics skills required

Good verbal and written communication skills

Strong organizational skills and detail oriented

High level of compassion and integrity

Ability to maintain confidentiality

Language

Bilingual in Spanish preferred not required

Compensation: $18.00 - $20.00/hr

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 98901

Category (Portal Searching): Administration and Clerical

Job Location: US-WA - Yakima