Field Operations Support Assistant

sci; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

SCI is seeking an administrative/clerical associate to support funeral home, cemetery, or crematory operations in Cocoa, FL. The role involves greeting the public, providing information on services, and handling paperwork with care and sensitivity.

Responsibilities include preparing certificates, processing payments, coordinating memorial orders, and assisting with obituaries. Strong communication, confidentiality, and compassion are essential in a fast-paced environments.

Qualifications

• 1-2 years of experience in an office clerical or customer service capacity.
• Experience in a customer-focused, fast-paced professional environment.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Complete required permits and certificates.
• Prepare and process Veteran's Paperwork.
• Prepare marker monument placement paperwork.
• Ensure documentation supports requested services complies with regulations and company rules.
• Prepare and distribute daily schedules, reports and documents.
• Receive and process payments and contracts.
• Coordinate ordering of memorials and related products and control storage inventory.
• Order office supplies.
• Oversee processing of installation orders to grounds and maintenance departments.
• Process accounts payable transactions.
• Assist with obituary preparation.
• Assist Location Management, Sales, Family Service Counselors and payroll as needed.
• Act as backup to Receptionist.
• Greet family members and friends.
• Communicate client family needs promptly to appropriate staff.
• Convey empathy with client families at all times.
• Respond to inquiries via phone, web and in person.
• Maintain relationships with county clerk, medical examiner and physicians.

Skills

Customer service

Office clerical work

Communication skills

Organization

Confidentiality

Compassion and integrity

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 32927

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Cocoa