Field Operations Support Assistant

Service Corporation International; Seattle (WA); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account with CompanyCon

Job summary

Service Corporation International is seeking an administrative assistant for a Seattle, WA funeral service location. The role involves greeting families, handling documents, processing payments, and coordinating memorial orders with sensitivity and discretion.

Candidates should have 1–2 years in an office or customer service setting, strong MS Office skills, and an empathetic, confidential approach to support family needs in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in an office, clerical or customer service role.
• Strong communication and organizational abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Greet the public and provide information on services in a polite manner.
• Prepare and process death certificates, permits, and veteran paperwork.
• Coordinate memorial products, orders, and storage inventories.
• Receive payments and contracts; assist with obituaries and payroll as needed.
• Support Receptionist and liaise with staff to meet family needs.
• Maintain relationships with county clerks, medical examiners and physicians.

Skills

Organizational skills

Verbal & written communication

MS Office proficiency

Confidentiality

Compassion & integrity

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.JOB RESPONSIBILITIESPrepares death certificates, prayer cards and related documentsCompletes required permits and or certificatesPrepares and processes Veteran’s PaperworkPrepares marker monument placement paperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesPrepares and distributes daily schedules, reports, and documentsReceives and processes payments and contractsCoordinates the ordering of memorials and related products and the control of storage inventory for vaults and markersOrders office suppliesOversees the processing of installation orders to grounds and maintenance departmentsProcesses accounts payable transactionsAssists with the preparation of obituariesAssists Location Management, Sales, Family Service Counselors and payroll as neededActs as backup to ReceptionistGreets family members and friendsCommunicates client family’s needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physiciansMINIMUM REQUIREMENTSEducationHigh School or equivalentExperience1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment requiredKnowledge, Skills & AbilitiesWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentialityScheduleMonday - Friday/8:30am - 5pmCompensation$25.50/hrBenefitsMedical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Health Savings Account with Company Contribution * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance * SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance ProgramPostal Code: 98133Category (Portal Searching): Administration and ClericalJob Location: US-WA - Seattle