Field Operations Support Assistant

Sci Corp; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Sci Corp in Miami, FL seeks an organized administrative assistant to support funeral home operations. You will greet clients, provide general information on services, process documents, and assist with scheduling and payments with empathy and discretion.

The role requires 1–2 years in an office clerical or customer service setting, high school diploma, proficient MS Office skills, and strong written and verbal communication.

Qualifications

• Minimum 1-2 years in office clerical or customer service roles.
• Strong verbal and written communication.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet clients and answer inquiries professionally.
• Prepare and process documents and payments.
• Coordinate with funeral home staff and vendors.
• Maintain schedules and records with accuracy.
• Provide general information on services offered.

Skills

Customer service

Communication skills

Attention to detail

Confidentiality

Education

High School diploma or equivalent

Tools

MS Office Suite

Office equipment knowledge

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 33186

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Miami