Field Operations Support Assistant

Service Corporation International; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision care

401(k) plan

Job summary

Service Corporation International in Chicago, IL is seeking an office clerk to provide administrative and clerical support at a funeral home, cemetery, or crematory. You will greet the public and share information on services with a courteous, empathetic approach.

Key duties include preparing certificates and paperwork, handling payments and contracts, coordinating memorial orders, processing obituaries, and assisting management and staff as needed.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of office clerical or customer service experience preferred.
• Experience in a fast-paced professional environment is required.

Responsibilities

• Prepare death certificates, prayer cards and related documents.
• Complete required permits and certificates.
• Process Veteran’s paperwork and marker monument placement paperwork.
• Ensure documentation supports requested products and services per regulations.
• Prepare and distribute daily schedules, reports and documents.
• Receive and process payments and contracts.
• Coordinate ordering of memorials and related products; manage vault/marker storage inventory.
• Order office supplies and assist with installations by grounds/maintenance teams.
• Process accounts payable transactions and assist with obituary preparation.
• Support Location Management, Sales, Family Service Counselors and payroll as needed.
• Act as backup to Receptionist and greet families with empathy.

Skills

Customer service

Communication skills

MS Office

Confidentiality

Organizational skills

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Pay

$20.00/Hourly

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 60638

Category (Portal Searching): Administration and Clerical

Job Location: US-IL - Chicago