Field Operations Support Assistant

Sci Corp; Bothell (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA with company contribution

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) with company match

Employee assistance program

Job summary

Sci Corp, located in Bothell, WA, seeks an administrative clerk to support funeral home, cemetery, and crematory services. You will greet clients, manage documents, process payments, and coordinate memorials, while maintaining confidentiality and a compassionate approach.

The role requires 1-2 years of office clerical or customer service experience, strong communication skills, and proficiency with MS Office. Shift is 8am–4:30pm with competitive benefits.

Qualifications

• 1-2 years in an office clerical or customer service capacity.
• Customer-focused and fast-paced professional environment experience required.
• Good verbal and written communication skills.

Responsibilities

• Greets family members and public; provides information on services.
• Prepares death certificates, paperwork, and Veteran's documents.
• Processes payments and contracts; coordinates memorial orders and inventory.
• Maintains daily schedules, reports and documents; assists with obituary preparation.
• Backups to Receptionist; supports Location Management, Sales, Family Service Counselors and payroll.

Skills

MS Office

Office equipment

Basic math

Verbal communication

Written communication

Organization

Attention to detail

Compassion

Integrity

Confidentiality

Education

High School or equivalent

Tools

Computers

Copiers

Printers

Fax machines

Calculators

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Schedule

8am - 4:30pm

Compensation

$22.00 - $25.00/hr

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 98011

Category (Portal Searching): Administration and Clerical

Job Location: US-WA - Bothell