Field Operations Support Assistant (part-time)

Service Corporation International; Town of Florida (NY); On-site; USD 17,000 - 22,000; Part time

Job summary

Baldwin Fairchild Funeral Home in Winter Garden, FL is seeking an empathetic administrative assistant to provide clerical support in a funeral home setting. You will greet visitors, process documents, and coordinate memorial products and services with accuracy and discretion.

Responsibilities include handling death certificates, payments, scheduling, and assisting management, sales, and staff as needed. Part-time schedule with compassionate service expected.

Qualifications

• High School diploma or equivalent required.
• 1-2 years in an office clerical or customer service role preferred.
• Experience in a fast-paced, customer-focused environment is required.

Responsibilities

• Prepare death certificates, permits and related documents.
• Process payments and contracts.
• Greet family members and respond to inquiries promptly.
• Coordinate memorials and related products; manage scheduling and documentation.
• Maintain confidentiality and professionalism in all interactions.

Skills

Verbal communication

Written communication

Organizational skills

Compassion and integrity

Confidentiality

Education

High School diploma or equivalent

Tools

MS Office Suite

Calculators

Copiers

Printers

Fax machines

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 34787

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Winter Garden

Job Profile ID: F00216

Time Type: Part time

Location Name: Baldwin Fairchild Funeral Home