Field Operations Support Assistant

Service Corporation International; Bayamón (PR); On-site; USD 24,000 - 36,000; Full time

Job summary

Service Corporation International in Bayamón, PR is seeking an organized office clerk to provide administrative and customer service support within a funeral home network. You will handle documents, payments, scheduling and communications with families with empathy and professionalism.

The role requires 1–2 years in clerical work, HS diploma, and solid MS Office skills. You will liaise with staff, prepare reports, and ensure compliance with regulations while maintaining confidentiality and

Qualifications

• High School diploma or equivalent required.
• 1–2 years in office clerical or customer service.
• Experience in a customer-focused, fast-paced environment.
• Strong verbal and written communication; confidentiality and compassion.

Responsibilities

• Greet and assist visitors and clients.
• Prepare and process documents and orders.
• Handle payments and contracts.
• Assist with obituaries.
• Coordinate memorial and product orders.
• Maintain daily schedules and reports.
• Assist payroll and reception backup.
• Communicate client needs to staff.

Skills

Office equipment

MS Office

Verbal communication

Written communication

Organization

Attention to detail

Confidentiality

Education

High School diploma or equivalent

Tools

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents

• Completes required permits and or certificates

• Prepares and processes Veteran’s Paperwork

• Prepares marker monument placement paperwork

• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

• Prepares and distributes daily schedules, reports, and documents

• Receives and processes payments and contracts

• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

• Orders office supplies

• Oversees the processing of installation orders to grounds and maintenance departments

• Processes accounts payable transactions

• Assists with the preparation of obituaries

• Assists Location Management, Sales, Family Service Counselors and payroll as needed

• Acts as backup to Receptionist

• Greets family members and friends

• Communicates client family’s needs promptly and accurately to the appropriate staff member

• Conveys a sense of concern and empathy with client family members at all times

• Responds to customer inquiries via telephone, internet and in person

• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required

• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

• MS Office Suite experience preferred

• Basic mathematics skills required

• Good verbal and written communication skills

• Strong organizational skills and detail oriented

• High level of compassion and integrity

• Ability to maintain confidentiality

Postal Code: 00961

Category (Portal Searching): Operations

Job Location: US-PR - Bayamon