Field Operations Support Assistant

sci; Bonita (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account with Company Co

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Accidental Death or Dismem

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan

Employee Assistance Program

Job summary

SCI is seeking an organized clerical professional to support a funeral home, cemetery, or crematory. You will handle documentation, payments, and scheduling while delivering compassionate service to families in a respectful, timely manner.

The role requires 1-2 years in an office/ customer-facing setting, strong MS Office skills, and a high level of integrity and confidentiality. On-site position with comprehensive benefits in Bonita, CA.

Qualifications

• High School diploma or equivalent required.
• 1-2 years in an office clerical or customer service role required.
• Experience in a customer-focused and fast-paced professional environment required.
• Working knowledge of office equipment and basic math; MS Office experience preferred.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and/or certificates.
• Processes Veteran's Paperwork and marker monument paperwork.
• Receives payments and contracts and processes accounts payable transactions.
• Greet family members and clients; convey empathy and respond to inquiries.
• Coordinate memorial orders and maintenance with various departments.
• Assist location management, sales, family service counselors and payroll as needed.
• Acts as backup to Receptionist and maintain confidentiality.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Confidentiality

Compassion

Integrity

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education
  • High School or equivalent
• Experience
  • 1 - 2 years of experience in an office clerical or customer service capacity required
  • Experience working in a customer-focused and fast-paced professional environment required
• Knowledge, Skills & Abilities
  • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
  • MS Office Suite experience preferred
  • Basic mathematics skills required
  • Good verbal and written communication skills
  • Strong organizational skills and detail oriented
  • High level of compassion and integrity
  • Ability to maintain confidentiality

Compensation:

Salary: $23.00/hr.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 91902

Category (Portal Searching): Administration and Clerical

Job Location: US-CA - Bonita