Field Operations Support Assistant

sci; Humacao (PR); On-site; USD 27,000 - 36,000; Full time

Job summary

sci is seeking an office clerk to provide administrative and clerical support to a funeral home, cemetery, or crematory. You will greet families, explain services, and handle documentation with care and discretion.

Responsibilities include preparing certificates, processing payments, and coordinating memorial orders while maintaining schedules and records in a respectful, fast-paced environment in Humacao, PR.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in office clerical or customer service role preferred.
• Experience in a fast-paced, customer-focused environment is preferred.

Responsibilities

• Greet the public and provide information on services with empathy.
• Prepare and process documents, certificates and payments.
• Maintain schedules, reports and clerical records daily.
• Assist with obituaries and coordination with staff as needed.
• Order office supplies and ensure confidentiality of records.
• Serve as backup to reception and respond to inquiries in person or by phone.
• Liaise with county clerk, medical examiner and physicians as required.

Skills

MS Office

Verbal & written communication

Organization

Confidentiality

Customer service

Computers & office equipment

Education

High School diploma or equivalent

Tools

Excel

Calculator

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

1 - 2 years of experience in an office clerical or customer service capacity required

Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00791

Category (Portal Searching): Operations

Job Location: US-PR - Humacao