Field Operations Support Assistant

Service Corporation International; Humacao (PR); On-site; USD 21,000 - 28,000; Full time

Job summary

Service Corporation International in Humacao, PR is seeking a Field Operations Support Assistant to provide essential administrative and clerical support to funeral home, cemetery, or crematory operations. You will greet visitors, handle inquiries, and help prepare documents with care and empathy.

The role requires 1–2 years of office or customer service experience, strong MS Office skills, and excellent communication and organizational abilities.

Qualifications

• High school diploma or equivalent.
• 1–2 years of office clerical or customer service experience.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and act with discretion.

Responsibilities

• Greet the public and provide general information on services.
• Prepare death certificates, prayer cards and related documents.
• Process payments and contracts for services offered.
• Coordinate ordering of memorials and related products.
• Prepare and distribute daily schedules, reports and documents.
• Assist with obituaries and vendor/staff communications as needed.
• Act as backup to receptionist and handle inquiries in person or by phone.
• Maintain professional relationships with county clerks and medical staff.

Skills

Verbal and written communication

Organization and attention to detail

Compassion and integrity

Confidentiality awareness

Education

High School or equivalent

Tools

MS Office Suite

Job description

## Field Operations Support AssistantApply: PR - Humacao: Full time: Posted Today: Req.168371Our associates celebrate lives. We celebrate our associates.Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. **JOB RESPONSIBILITIES*** Prepares death certificates, prayer cards and related documents* Completes required permits and or certificates* Prepares and processes Veteran’s Paperwork* Prepares marker monument placement paperwork* Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules* Prepares and distributes daily schedules, reports, and documents* Receives and processes payments and contracts* Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers* Orders office supplies* Oversees the processing of installation orders to grounds and maintenance departments* Processes accounts payable transactions* Assists with the preparation of obituaries* Assists Location Management, Sales, Family Service Counselors and payroll as needed* Acts as backup to Receptionist* Greets family members and friends* Communicates client family’s needs promptly and accurately to the appropriate staff member* Conveys a sense of concern and empathy with client family members at all times* Responds to customer inquiries via telephone, internet and in person* Maintains professional and cooperative relationships with county clerk, medical examiner and physicians **MINIMUM REQUIREMENTS** **Education*** High School or equivalent **Experience*** 1 - 2 years of experience in an office clerical or customer service capacity required* Experience working in a customer-focused and fast-paced professional environment required **Knowledge, Skills & Abilities*** Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience* MS Office Suite experience preferred* Basic mathematics skills required* Good verbal and written communication skills* Strong organizational skills and detail oriented* High level of compassion and integrity* Ability to maintain confidentialityPostal Code: 00791Category (Portal Searching): OperationsJob Location: US-PR - Humacao