Field Operations Support Assistant

Sci Corp; Carolina (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

Sci Corp seeks a compassionate office clerk to support funeral services operations in Carolina, PR. You will prepare certificates, manage memorial paperwork, handle payments, and coordinate orders with grounds and maintenance teams.

You will work with families in a fast-paced, confidential office environment, using MS Office and basic math skills while maintaining empathy, accuracy, and professionalism in every interaction.

Qualifications

• High School diploma or equivalent required.
• 1-2 years in an office clerical or customer service role.
• Experience in a fast-paced, customer-focused environment.
• MS Office experience preferred.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and certificates as needed.
• Receives payments and contracts and handles related documentation.
• Coordinates memorial orders and maintains vault/marker inventory.
• Greets families with empathy and assists staff as needed.
• Maintains confidentiality and professional interactions at all times.

Skills

MS Office

Verbal communication

Written communication

Organization

Compassion

Confidentiality

Education

High School Diploma or equivalent

1-2 years office experience

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 00984

Category (Portal Searching): Operations

Job Location: US-PR - Carolina