Field Operations Support Assistant

Sci Corp; Fort Worth (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Sci Corp in Fort Worth, TX is seeking an attentive office clerk to support daily administrative tasks and client interactions. You will manage documents, assist with scheduling and billing, and coordinate memorial service paperwork, while maintaining confidentiality and high levels of empathy.

Ideal candidates have 1–2 years in clerical roles, strong MS Office skills, and excellent communication. This full-time on-site position offers a stable work environment within a compassionate team.

Qualifications

• 1-2 years of office clerical or customer service experience.
• Experience in a fast-paced professional environment preferred.
• Ability to handle confidential information with discretion.

Responsibilities

• Prepare and process documents and paperwork for clients.
• Answer inquiries via phone, email, and in person with empathy.
• Maintain schedules, records, and basic reports.
• Coordinate paperwork for memorial services and related products.
• Assist with accounts payable and general office duties.
• Greet visitors and support staff as needed.
• Ensure compliance with state/federal regulations and company policies.

Skills

Customer service

MS Office

Communication

Organization

Confidentiality

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

Minimum Requirements

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 76115

Category (Portal Searching): Administration and Clerical

Job Location: US-TX - Fort Worth