Field Operations Support Assistant

Service Corporation International; Alexandria (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Service Corporation International in Alexandria, VA seeks an Administrative Clerk to greet visitors, handle payments and contracts, and support funeral home operations with compassion and discretion.

You will prepare documents, coordinate memorial orders, and ensure accurate records while delivering courteous information to families and staff. 1–2 years of office experience and a High School diploma are required; proficiency in MS Office is preferred. This is a fast-paced, customer-focused role.

Qualifications

• 1-2 years of office clerical or customer service experience.
• Customer-focused and fast-paced professional environment exposure.
• High School or equivalent required.

Responsibilities

• Greet the public and provide general information on funeral services.
• Prepare death certificates, permits, and related documents.
• Handle payments and contracts; process accounts as needed.
• Coordinate ordering of memorials and related products; manage inventory for vaults/markers.
• Assist with obituaries and liaise with location management, sales and payroll as needed.
• Provide backup support to Receptionist; maintain confidentiality at all times.
• Communicate client family needs promptly and accurately to staff.

Skills

Communication skills

Organizational skills

Discretion & confidentiality

MS Office Suite

Written & verbal communication

Compassion & empathy

Education

High School diploma or equivalent

Tools

Office equipment

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran’s Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family’s needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

• High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 22306

Category (Portal Searching): Administration and Clerical

Job Location: US-VA - Alexandria