Field Operations Supervisor – Telecom & Fiber Networks

Brightspeed; Michigan; Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Top Workplace recognition

Hybrid work options

Competitive benefits

401K with match

Job summary

Brightspeed seeks a seasoned Supervisor, Field Operations to lead technicians across service areas, ensuring quality residential and business services and a superior customer experience. You will drive training, safety, and performance within a union environment while coordinating with contractors and regulators.

You will manage daily field activities, foster collaboration, and uphold Brightspeed standards. The role may require overtime and on-call rotations as needed.

Qualifications

• Bachelor's degree or equivalent education and experience.
• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience.
• Strong skills and experience in employee development, including training, coaching and mentoring in a union environment.
• Computer skills are required including Outlook, Excel, Word, and legacy systems.
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed.
• Working knowledge of the splicing and construction process for the telecommunication industry.
• Working knowledge of Contractor relations.
• The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior.
• The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressureExperience negotiating timeframes for completion and meeting critical deadlines
• A willingness to work with other coworkers to complete job assignments.

Responsibilities

• Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
• Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
• A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
• Leading a team of technicians who meet attendance and performance standards
• Representing Brightspeed with customers and governmental agencies
• Collaborating with the union to achieve a win-win working relationship
• Celebrating successes, with appropriate use of rewards and recognition
• Motivating team for continuous improvement and achievement of maximum performance

Skills

People management

Union experience

Training coaching

Customer focus

Safety awareness

Project prioritization

Contractor relations

Education

Bachelor's degree or equivalent

Tools

Outlook

Excel

Word

Legacy systems

Job description

Brightspeed seeks a seasoned Supervisor, Field Operations to lead technicians across service areas, ensuring quality residential and business services and a superior customer experience. You will drive training, safety, and performance within a union environment while coordinating with contractors and regulators.

You will manage daily field activities, foster collaboration, and uphold Brightspeed standards. The role may require overtime and on-call rotations as needed.