Field Operations Scheduler & Support Lead

Eye Mountain Cares LLC; Saint Petersburg (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Job summary

Home Helpers of Westchase in Odessa, FL is seeking a motivated Scheduling and Field Support Coordinator to join our growing team. This role serves as the backbone of field operations, coordinating schedules, covering shifts, and providing essential office support to keep our team moving.

Ideal candidates are organized, communicative, and comfortable navigating scheduling software and CRMs. A high school diploma is required, and reliable transportation is a must.

Qualifications

• Must have valid driver's license.
• Must have reliable transportation.
• Proof of Auto Insurance.
• Willing to commute between Hillsborough and Pinellas county.
• Must have open availability.
• Prior scheduling/dispatch/field coordination preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software, CRMs, or similar digital tools.
• Calm, solution-focused in a fast-paced environment.
• Team-oriented with proactive attitude.
• High school diploma or equivalent.

Responsibilities

• Coordinate and manage scheduling for field staff, ensuring optimal coverage and efficiency.
• Cover shift call outs and open shifts.
• Assist with office administrative duties.
• Serve as the primary point of contact between field personnel and office operations.
• Monitor and adjust schedules in real time to accommodate changes, cancellations, or urgent needs.
• Communicate daily assignments, updates, and instructions to field team members.
• Maintain accurate records of scheduling, attendance, and field activity logs.
• Assist with onboarding and orientation logistics for new field staff.
• Identify and resolve scheduling conflicts or gaps in coverage proactively.

Skills

Organizational skills

Excellent communication

Multi-tasking

Team-oriented

Open availability

Education

High school diploma or equivalent

Tools

Scheduling software

CRMs

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Opportunity for advancement

About the Role:

Home Helpers of Westchase is looking for a motivated and organized Scheduling and Field Support Coordinator to join our growing team in Odessa, FL. This is a dynamic role where you'll be the backbone of our field operations — keeping schedules running smoothly and ensuring our team has the support they need to succeed. If you thrive in a fast-paced environment and love making things work behind the scenes, we want to hear from you!

Responsibilities:

• Coordinate and manage scheduling for field staff, ensuring optimal coverage and efficiency
• Covering shift call outs and open shifts
• Assisting with offfice administrative duties
• Serve as the primary point of contact between field personnel and office operations
• Monitor and adjust schedules in real time to accommodate changes, cancellations, or urgent needs
• Communicate daily assignments, updates, and instructions to field team members
• Maintain accurate records of scheduling, attendance, and field activity logs
• Assist with onboarding and orientation logistics for new field staff
• Identify and resolve scheduling conflicts or gaps in coverage proactively

Requirements:

• Must have Valid Drivers License
• Must have Reliable transportation
• Proof of Auto Insurance
• Willing to commute between Hillsborough and Pinellas county
• Must have open availability
• Prior experience in scheduling, dispatch, or field coordination preferred
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills
• Proficiency with scheduling software, CRMs, or similar digital tools
• Ability to remain calm and solution-focused in a fast-paced, ever-changing environment
• Team-oriented mindset with a proactive, can-do attitude
• High school diploma or equivalent required

About Us:

Home Helpers of Westchase is a dedicated care services company based in Odessa, FL, committed to delivering compassionate, high-quality support to those we serve. Our clients trust us because of our reliability, attention to detail, and genuine heart for care. Our team members love working here because we foster a supportive, respectful culture where every role truly makes a difference.