Field Operations & Returns Specialist

Toyota North America; Baltimore (MD); On-site; USD 53,000 - 85,000; Full time

Benefits offered by this job

Vehicle purchase discount

Lease vehicle program

Health care and wellness plans

401(k) with company match

Paid holidays and PTO

Tuition reimbursement

Job summary

Toyota North America is seeking a Field Support Administrator for the Baltimore Parts Distribution Center (PDC) in Glen Burnie, MD. You will provide administrative support for warehouse operations including processing dealer returns and claims, reporting to the 1st shift Production Manager, and ensuring timely and accurate customer service to dealers.

Flexibility to work additional hours is required. 1st shift is 6:00 AM–2:30 PM; 2nd shift is 4:30 PM–1:00 AM, with possible overtime.

Qualifications

• High school diploma or equivalent professional experience.
• Experience in a fast-paced office environment.
• Experience with Microsoft 365 apps.
• Ability to prioritize and process workload with limited supervision.
• Experience handling confidential information.
• Experience working with all levels of the organization.
• Flexibility with work schedule (meetings, events, payroll coverage).
• Strong written & verbal communication skills.

Responsibilities

• Process claims daily; file claims documentation; respond to dealer inquiries.
• Process dealer returns; file return documentation; respond to dealer return inquiries.
• Complete SOX requirements for returns and respond to SOX audits.
• Serve as liaison with the floor returns team.
• Maintain and update the returns calendar.
• Audit returns in APS.
• Respond to Dealer Response forms.
• Prepare various monthly/quarterly/annual administrative reports.
• Provide back-up for other administrative responsibilities as needed.
• Communicate with internal and external contacts.
• Manage ordering Kanbans and supply ordering.
• Process incoming and outgoing mail and shipments.

Skills

Communication skills

Confidentiality

Team collaboration

Adaptability

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Microsoft 365

Job description

Toyota North America is seeking a Field Support Administrator for the Baltimore Parts Distribution Center (PDC) in Glen Burnie, MD. You will provide administrative support for warehouse operations including processing dealer returns and claims, reporting to the 1st shift Production Manager, and ensuring timely and accurate customer service to dealers.

Flexibility to work additional hours is required. 1st shift is 6:00 AM–2:30 PM; 2nd shift is 4:30 PM–1:00 AM, with possible overtime.