Field Support Administrator

Toyota North America; Baltimore (MD); On-site; USD 53,000 - 85,000; Full time

Benefits offered by this job

Vehicle purchase discount

Lease vehicle program

Health care and wellness plans

401(k) with company match

Paid holidays and PTO

Tuition reimbursement

Job summary

Toyota North America is seeking a Field Support Administrator for the Baltimore Parts Distribution Center (PDC) in Glen Burnie, MD. You will provide administrative support for warehouse operations including processing dealer returns and claims, reporting to the 1st shift Production Manager, and ensuring timely and accurate customer service to dealers.

Flexibility to work additional hours is required. 1st shift is 6:00 AM–2:30 PM; 2nd shift is 4:30 PM–1:00 AM, with possible overtime.

Qualifications

• High school diploma or equivalent professional experience.
• Experience in a fast-paced office environment.
• Experience with Microsoft 365 apps.
• Ability to prioritize and process workload with limited supervision.
• Experience handling confidential information.
• Experience working with all levels of the organization.
• Flexibility with work schedule (meetings, events, payroll coverage).
• Strong written & verbal communication skills.

Responsibilities

• Process claims daily; file claims documentation; respond to dealer inquiries.
• Process dealer returns; file return documentation; respond to dealer return inquiries.
• Complete SOX requirements for returns and respond to SOX audits.
• Serve as liaison with the floor returns team.
• Maintain and update the returns calendar.
• Audit returns in APS.
• Respond to Dealer Response forms.
• Prepare various monthly/quarterly/annual administrative reports.
• Provide back-up for other administrative responsibilities as needed.
• Communicate with internal and external contacts.
• Manage ordering Kanbans and supply ordering.
• Process incoming and outgoing mail and shipments.

Skills

Communication skills

Confidentiality

Team collaboration

Adaptability

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Microsoft 365

Job description

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

Who we’re looking for

The Baltimore Parts Distribution Center (PDC) in Glen Burnie, MD is looking for a passionate and highly motivated Field Support Administrator. The primary responsibility of this role is to provide administrative support for warehouse operations including the processing of dealer returns and claims. Reporting to the 1st shift Production Manager, the person in this role will support the PDC’s objective to provide timely, accurate customer service support to dealers.

Must be flexible to work additional hours if needed. 1st shift hours are from 6:00 AM to 2:30 PM and 2nd shift hours are from 4:30 PM to 1:00 AM. There could be daily overtime and occasional weekend overtime as needed.

What you’ll be doing

Process claims daily; file claims documentation; and respond to dealer inquiries

Process dealer returns; file return documentation; and respond to dealer return inquiries

Complete SOX requirements for returns and respond to SOX audits in a timely manner

Serve as liaison with the floor returns team

Maintain and update the returns calendar

Audit returns in APS

Respond to Dealer Response forms

Complete various monthly/quarterly/annual administrative reports

Perform various administrative duties and serve as back-up for other administrative responsibilities as needed

Communicate with internal and external contacts

Supply ordering and maintenance of ordering Kanbans

Process incoming and outgoing mail and shipments

What you bring

High school diploma OR equivalent professional experience

Experience working in a fast-paced office environment

Experience with Microsoft 365 apps

Experience prioritizing and processing workload accurately and efficiently with limited supervision

Experience working in a role that requires an understanding of and adherence to confidentiality

Experience working with all levels of the organization

Ability to be flexible with work schedule as needed (meetings, events, payroll coverage, etc.)

Strong written & verbal communication skills

Added bonus if you have

Bachelor’s degree

Experience working in a service-oriented supply chain and/or operations environment

Experience working in an environment with a collective bargaining agreement

Experience working in a team environment

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Relocation assistance is not eligible / applicable for this role.

The annual base salary range for this position is $52,500.00 - $85,300.00.Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.