Field Operations Manager – Parking & Safety

Diamond Parking Service; Seattle (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

8 paid holidays per year

Paid vacation after eligibility

Job summary

Diamond Parking Service seeks an Operations Manager to lead daily operations at assigned stations, ensuring customer satisfaction, schedule adherence, safety compliance, and financial performance. You will supervise site and area managers and drive process improvements across field operations.

The role reports to the City Manager and requires a focus on profitability, compliance with labor regulations, and effective communication with customers and internal teams.

Qualifications

• Education/Experience: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of related experience/training; or an equivalent combination of education and experience.
• Language Ability: Ability to read and interpret safety rules, instructions, and policy documents. Able to communicate clearly with individuals and groups.
• Mathematical Skills: Proficiency in basic math, including ratios, percentages, and interpreting charts and graphs.
• Reasoning Ability: Ability to apply common sense, follow instructions, and resolve routine problems involving concrete variables.
• Computer Skills: Proficiency in Microsoft Word, Excel, Access, and email. Familiarity with accounting software preferred.
• Licenses/Certifications: Valid state driver's license and proof of insurance.

Responsibilities

• Assist the City Manager with all aspects of city operations and assume responsibilities in their absence.
• Oversee site and area managers to ensure efficient scheduling, coverage, and compliance with labor regulations.
• Conduct audits to ensure accurate revenue collection and adherence to operational procedures.
• Train associates in customer service, timekeeping, and safety protocols.
• Ensure OSHA and company safety standards are consistently met.
• Communicate operational issues and recommendations promptly to the City Manager.
• Maintain professional relationships with customers, vendors, landlords, and internal teams.
• Monitor cleanliness, signage, and safety of field locations in accordance with company standards.
• Manage operational expenses and support profitability across assigned locations.
• Oversee accounts payable/receivable to meet processing deadlines.
• Retain and expand the client/customer base.
• Provide transportation for work duties, including cost of fuel, maintenance, and insurance.
• Accurately process timecards and resolve payroll-related inquiries.
• Participate in strategic planning processes and provide insights on improvement initiatives.

Skills

Leadership

Operations management

Scheduling & labor compliance

Auditing

Payroll & payroll inquiries

Education

Associate degree or equivalent

Two-year college or technical school

Tools

Microsoft Word/Excel/Access

Accounting software familiarity

Job description

Diamond Parking Service seeks an Operations Manager to lead daily operations at assigned stations, ensuring customer satisfaction, schedule adherence, safety compliance, and financial performance. You will supervise site and area managers and drive process improvements across field operations.

The role reports to the City Manager and requires a focus on profitability, compliance with labor regulations, and effective communication with customers and internal teams.