Field Operations Manager: Network Installations & Team Leader

Verizon; City of Plattsburgh (NY); On-site; USD 91,000 - 158,000; Full time

Benefits offered by this job

Health insurance

Matched 401(k) plan

Holidays and personal days

Tuition assistance

Job summary

Verizon in New York is seeking a skilled operations supervisor to manage day-to-day field crew activities for network maintenance and installation, coaching a union-represented team, and ensuring safe, high-quality service. You will balance priorities and drive customer service excellence while leading multi-functional teams.

Responsibilities include coaching, performance appraisals, safety training, and managing records.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Experience in managing and leading cross functional teams.
• Valid driver’s license and willingness to travel up to ~25%.

Responsibilities

• Manage day-to-day operations of a field crew responsible for maintaining and installing Verizon’s Network.
• Coach, motivate and support team’s professional development.
• Lead a union-represented team promoting outstanding customer service in a safe working environment.
• Manage multiple tasks and prioritize based on changing service delivery needs.
• Conduct performance appraisals and provide feedback.
• Ensure compliance, safety, and record-keeping of attendance and trainings.
• Travel within work geography; overnight stays may be required.

Skills

Leadership

Team management

Communication

Problem solving

Coaching and development

Customer service orientation

Education

Bachelor's degree

Tools

Google Workspace

Zoom

Slack

MS Teams

Job description

Verizon in New York is seeking a skilled operations supervisor to manage day-to-day field crew activities for network maintenance and installation, coaching a union-represented team, and ensuring safe, high-quality service. You will balance priorities and drive customer service excellence while leading multi-functional teams.

Responsibilities include coaching, performance appraisals, safety training, and managing records.