Field Operations Manager

Verizon; City of Plattsburgh (NY); On-site; USD 91,000 - 158,000; Full time

Benefits offered by this job

Health insurance

Matched 401(k) plan

Holidays and personal days

Tuition assistance

Job summary

Verizon in New York is seeking a skilled operations supervisor to manage day-to-day field crew activities for network maintenance and installation, coaching a union-represented team, and ensuring safe, high-quality service. You will balance priorities and drive customer service excellence while leading multi-functional teams.

Responsibilities include coaching, performance appraisals, safety training, and managing records.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Experience in managing and leading cross functional teams.
• Valid driver’s license and willingness to travel up to ~25%.

Responsibilities

• Manage day-to-day operations of a field crew responsible for maintaining and installing Verizon’s Network.
• Coach, motivate and support team’s professional development.
• Lead a union-represented team promoting outstanding customer service in a safe working environment.
• Manage multiple tasks and prioritize based on changing service delivery needs.
• Conduct performance appraisals and provide feedback.
• Ensure compliance, safety, and record-keeping of attendance and trainings.
• Travel within work geography; overnight stays may be required.

Skills

Leadership

Team management

Communication

Problem solving

Coaching and development

Customer service orientation

Education

Bachelor's degree

Tools

Google Workspace

Zoom

Slack

MS Teams

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What You’ll Be Doing…

You will manage the day to day operations of a field crew responsible for maintaining and installing Verizon’s Network. You will be actively coaching, motivating and supporting your team’s professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever changing environment and daily service delivery situations.

• Training, coaching, and counseling direct reports through observing employee quality and safety performance.
• Engaging with employees to manage, evaluate and meet team performance and business metrics.
• Conducting employee performance appraisals and communicating feedback effectively.
• Supporting the installation, maintenance, and construction of network services.
• Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.
• Interacting with customers as needed to ensure service satisfaction.
• Managing mandatory training on compliance, safety, systems and general process changes.
• Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.
• Resolving grievances and workplace issues to maintain and enhance a positive working environment.
• Traveling required within work geography. May be overnight at times depending on geography size.

What We’re Looking For…

You thrive in environments where strong leadership skills, business acumen, and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You’ll Need To Have

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience
• Experience in managing and leading cross functional teams.
• Valid driver’s license.
• Willingness to travel up to approximately 25% of the time.
• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.

Even better if you have one or more of the following:

• A degree
• Experience in the telecommunications or technology industry.
• Strong communication skills.
• Knowledge of outside plant network architecture including copper and fiber optics.
• Experience in using Google Workspace suite, including tools such as Drive, Gmail, Meet, Docs, Sheets, and Slides.
• Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS teams, etc.).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this worksite-based role, you’ll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits And Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $90,500.00 – $158,000.00.