Field Services Manager – Network Installations & Ops

Spectrum; Erie (Erie County); On-site; USD 90,000 - 140,000; Full time

Job summary

Spectrum, a leading telecommunications provider, is seeking a Field Services Manager to oversee fulfillment, installations, service, and maintenance functions. You will guide multiple teams, drive performance improvements, and ensure customer satisfaction through effective leadership.

The role requires hands-on field work, collaboration across departments, and a focus on safety and regulatory standards in a dynamic environment.

Qualifications

• Bachelor’s degree in electronics, related field or equivalent.
• Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E.

Responsibilities

• Lead technical operations to maintain network integrity and service quality.
• Provide technical guidance and staff development.
• Oversee purchasing, budgeting, and deployment of new products and capital projects.
• Ensure FCC compliance and resolve escalated customer issues.
• Maintain records, reports, and performance metrics.

Skills

Leadership

TCP/IP knowledge

Network designs

Coaxial cable splicing

Budget knowledge

Field leadership

Measurement skills

Bucket trucks operation

Safety awareness

Education

Bachelor’s degree in electronics

NCTI/SCTE/BCT/E certifications

Tools

Test equipment

Microsoft Office

Handheld devices

Job description

Spectrum, a leading telecommunications provider, is seeking a Field Services Manager to oversee fulfillment, installations, service, and maintenance functions. You will guide multiple teams, drive performance improvements, and ensure customer satisfaction through effective leadership.

The role requires hands-on field work, collaboration across departments, and a focus on safety and regulatory standards in a dynamic environment.