Field Operations Leader - Wireless Network Deployments

StarTouch; Bellingham (WA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental benefits

Life insurance

401K with matching

Paid holidays

PTO

Job summary

StarTouch Communications is seeking a Field Operations Manager to lead a distributed team of Field Technicians across Washington, Oregon, and Northern California. You will manage ongoing field operations for on-air assets and oversee deployment of new network builds, ensuring high availability and SLA adherence.

The ideal candidate will have 7+ years in wireless telecom field operations, 3+ years leading distributed teams, and strong vendor/ CX lifecycle management.

Qualifications

• 7+ years in wireless telecom field operations or network deployment.
• 3+ years leading distributed field teams.
• Experience with field ops ticket management.
• Experience with network construction (CX) lifecycle.
• Vendor management and coordination experience.
• Proven ability to manage multi-site deployments and operations.
• Strong leadership and executive communication skills.

Responsibilities

• Lead and manage a geographically dispersed team of Field Technicians across WA, OR, and NorCal.
• Maintain a high-performance culture focused on network reliability, uptime, and rapid issue resolution.
• Oversee day-to-day field operations for existing network assets, ensuring high availability and SLA adherence.
• Drive execution of new network builds including microwave links, site integration, and circuit turn-ups.
• Own the CX lifecycle from planning through completion, ensuring milestone alignment and delivery commitments.
• Forecast, track, and actualize key project milestones, deliverables, and timelines.
• Oversee field operations ticket management processes, ensuring efficient prioritization, dispatch, and resolution.
• Coordinate closely with the NOC for escalations, outages, and maintenance activities.
• Implement and optimize processes to improve operational efficiency and service quality.
• Manage construction vendors (CX) including selection, onboarding, performance evaluation, and accountability.
• Coordinate equipment procurement and BOM planning to support both operations and project builds.
• Ensure alignment of vendor activities with project timelines and quality standards.
• Work collaboratively across Site Acquisition, RF Engineering, Finance, Network Engineering, NOC, Field Operations.
• Serve as a key liaison ensuring field execution aligns with design, financial, and operational goals.
• Provide clear, concise updates and reporting to executive leadership.
• Present on project status, operational performance, risks, and mitigation strategies.

Skills

Field operations

Team leadership

Project management

Executive communication

Vendor coordination

Milestone tracking

Tools

Site Tracker

CX lifecycle tools

Job description

StarTouch Communications is seeking a Field Operations Manager to lead a distributed team of Field Technicians across Washington, Oregon, and Northern California. You will manage ongoing field operations for on-air assets and oversee deployment of new network builds, ensuring high availability and SLA adherence.

The ideal candidate will have 7+ years in wireless telecom field operations, 3+ years leading distributed teams, and strong vendor/ CX lifecycle management.