Field Operations Manager

StarTouch; Bellingham (WA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Vision and dental benefits

Life insurance

401K with matching

Paid holidays

PTO

Job summary

StarTouch Communications is seeking a Field Operations Manager to lead a distributed team of Field Technicians across Washington, Oregon, and Northern California. You will manage ongoing field operations for on-air assets and oversee deployment of new network builds, ensuring high availability and SLA adherence.

The ideal candidate will have 7+ years in wireless telecom field operations, 3+ years leading distributed teams, and strong vendor/ CX lifecycle management.

Qualifications

• 7+ years in wireless telecom field operations or network deployment.
• 3+ years leading distributed field teams.
• Experience with field ops ticket management.
• Experience with network construction (CX) lifecycle.
• Vendor management and coordination experience.
• Proven ability to manage multi-site deployments and operations.
• Strong leadership and executive communication skills.

Responsibilities

• Lead and manage a geographically dispersed team of Field Technicians across WA, OR, and NorCal.
• Maintain a high-performance culture focused on network reliability, uptime, and rapid issue resolution.
• Oversee day-to-day field operations for existing network assets, ensuring high availability and SLA adherence.
• Drive execution of new network builds including microwave links, site integration, and circuit turn-ups.
• Own the CX lifecycle from planning through completion, ensuring milestone alignment and delivery commitments.
• Forecast, track, and actualize key project milestones, deliverables, and timelines.
• Oversee field operations ticket management processes, ensuring efficient prioritization, dispatch, and resolution.
• Coordinate closely with the NOC for escalations, outages, and maintenance activities.
• Implement and optimize processes to improve operational efficiency and service quality.
• Manage construction vendors (CX) including selection, onboarding, performance evaluation, and accountability.
• Coordinate equipment procurement and BOM planning to support both operations and project builds.
• Ensure alignment of vendor activities with project timelines and quality standards.
• Work collaboratively across Site Acquisition, RF Engineering, Finance, Network Engineering, NOC, Field Operations.
• Serve as a key liaison ensuring field execution aligns with design, financial, and operational goals.
• Provide clear, concise updates and reporting to executive leadership.
• Present on project status, operational performance, risks, and mitigation strategies.

Skills

Field operations

Team leadership

Project management

Executive communication

Vendor coordination

Milestone tracking

Tools

Site Tracker

CX lifecycle tools

Job description

Position Overview

DNG / StarTouch Communications is seeking a highly capable and results-driven Field Operations Manager (FOM) to lead a distributed team of Field Technicians supporting our wireless network infrastructure across Washington, Oregon, and Northern California.

This role is accountable for both ongoing field operations of active (on-air) network assets as well as the deployment of new network builds, link construction, and circuit turn-ups. The ideal candidate is a strong leader of both people and projects, with a deep understanding of operational milestones, service delivery, and network performance accountability.

Key Responsibilities

Field Operations Leadership

• Lead and manage a geographically dispersed team of Field Technicians across WA, OR, and NorCal.
• Maintain a high-performance culture focused on network reliability, uptime, and rapid issue resolution.
• Oversee day-to-day field operations for existing network assets, ensuring high availability and SLA adherence.

Project Delivery & Construction (CX)

• Drive execution of new network builds including microwave links, site integration, and circuit turn-ups.
• Own the construction (CX) lifecycle from planning through completion, ensuring milestone alignment and delivery commitments.
• Forecast, track, and actualize key project milestones, deliverables, and timelines.

Ticketing & Operations Management

• Oversee field operations ticket management processes, ensuring efficient prioritization, dispatch, and resolution.
• Coordinate closely with the NOC for escalations, outages, and maintenance activities.
• Implement and optimize processes to improve operational efficiency and service quality.

Vendor & Resource Management

• Manage construction vendors (CX) including selection, onboarding, performance evaluation, and accountability.
• Coordinate equipment procurement and Bill of Materials (BOM) planning to support both operations and project builds.
• Ensure alignment of vendor activities with project timelines and quality standards.

Cross-Functional Collaboration

• Work collaboratively across all functional teams, including:
• Site Acquisition
• RF Engineering
• Finance
• Network Engineering
• NOC
• Field Operations
• Serve as a key liaison ensuring field execution aligns with design, financial, and operational goals.

Executive Communication

• Provide clear, concise updates and reporting to executive leadership.
• Present on project status, operational performance, risks, and mitigation strategies.

Required Qualifications

• 7+ years of experience in wireless telecom field operations and/or network deployment.
• 3+ years of experience leading distributed field teams.
• Strong experience in:
• Field operations ticket management
• Network construction (CX) lifecycle
• Vendor management and coordination
• Proven ability to manage complex, multi-site deployments and operations simultaneously.
• Demonstrated success in meeting milestones, deadlines, and service-level commitments.
• Strong leadership, organizational, and problem-solving skills.
• Effective communicator with experience presenting to executive leadership.

Preferred Qualifications

• Experience with Site Tracker project management platform strongly preferred.
• Familiarity with Tier 1 telecom project management and operational systems.
• Background in microwave networks, fixed wireless, or similar infrastructure environments.
• Knowledge of network performance metrics, uptime standards, and field operations best practices.

Key Attributes for Success

• Strong leadership mindset with the ability to motivate and manage distributed teams
• Ownership mentality with a focus on execution and results
• Deep understanding of milestones, deliverables, and operational commitments
• Ability to balance urgent operations issues with long-term project delivery
• Collaborative, proactive, and detail-oriented

Benefits

• Medical insurance
• Company paid Vision and dental benefits
• Additional ancillary benefits for accident, hospitalization, long term and short term disability, special event, and cancer are available at the employee’s expense.
• $100,000 company paid life insurance coverage which can be increased by employee contributions
• 401K basic retirement plan w/matching contribution plan
• 10 paid holidays - New Years, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and your Birthday.
• Seventeen (17) PTO days per year. Twenty-two days (22) after four (4) years of employment.