Field Operations Leader — Scale & Standards

Lucky Lincoln Gaming LLC; Chicago (IL); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Job summary

Lucky Lincoln Gaming LLC in Illinois is seeking a VP of Operations to own statewide field operations including collections, vault, service, and equipment uptime. This is a field-heavy role, spending significant time with crews in bars, restaurants, and truck stops to ensure standards match the reports.

You will build the operating playbook, establish SOPs, and develop the next generation of operations leaders while driving growth into new states and ensuring compliance and cash integrity across

Qualifications

• 10+ years in multi-unit, route-based, or service-heavy field operations.
• Directly managed operations managers or supervisors; multi-layer field org.
• Built or redesigned an operating playbook or SOP set.
• Spend significant time in the field; catch issues beyond dashboards.
• Hired, developed, and held accountable operations leaders.

Responsibilities

• Own statewide field operations: Collections, Vault, Service, and Equipment Uptime.
• Direct oversight of Call Center, Projects, Field Service, and Ops Managers.
• Conduct routine unannounced field inspections; ensure standards align with reports.
• Develop the operating playbook, SOPs, and quality benchmarks.
• Build bench strength and leadership for growth into new states.
• Ensure readiness for expansion while maintaining cash integrity and compliance.

Skills

Leadership

Field presence

Playbook development

Coaching

Strategic thinking

People management

Job description

Lucky Lincoln Gaming LLC in Illinois is seeking a VP of Operations to own statewide field operations including collections, vault, service, and equipment uptime. This is a field-heavy role, spending significant time with crews in bars, restaurants, and truck stops to ensure standards match the reports.

You will build the operating playbook, establish SOPs, and develop the next generation of operations leaders while driving growth into new states and ensuring compliance and cash integrity across