Field Operations Leader: Pest Control & Growth

PestCo; Pasco (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Use of company vehicles

Company-provided cellphone/devices

Uniform provided

Paid time off

Medical, dental, and vision insurance

401K with employer match

HSA with employer contribution

Flexible Spending Account

Job summary

Pointe Pest Control, part of PestCo, seeks a field operations supervisor to support the Service Manager in daily tasks and to cover technicians in the field. You will focus on service quality, staffing, and safety while promoting growth through new service opportunities.

With a background in pest control, customer service, and leadership, you will drive KPI improvements, join a team with field-based responsibilities, and uphold professional standards and safety policies.

Qualifications

• Motivated high performer.
• Sales proficiency.
• 1 or more years’ customer service experience & supervisory experience is preferred.
• Developing Communication skills effectively through verbal, written and in person.
• Develop ability to interpret and understand P&L and how it affects operations of branch.
• Licensed in appropriate pest control categories and states.
• Ability to develop Computer Skills.
• Strong attention to detail and accurate record keeping.
• Valid Driver’s license with good driving record.
• High School diploma or GED.
• Trained in General Pest, Commercial Pest, Termite Pest, Bed Bug Service is preferred.
• Pass Background check, drug screening.
• Must be able to demonstrate ability to perform physical aspects of the job (must be able to lift 50 lbs.).

Responsibilities

• Support Service Manager in day-to-day operations.
• Fill in for absent Technicians by servicing customer accounts. Spend at least 50% of your time in the field evaluating Technician service quality or performing service when demand exceeds available resources.
• With guidance from Service Manager, achieve and maintain proficiency in all aspects of Service Manager duties to include payroll processes and production.
• Maintain product inventory and maintenance.
• Assist in maintaining adequate staffing.
• Ensure that you and your team maintain a professional appearance and positive relationships with customers.
• Promote an All Star technician team.
• Guarantee Safety by using PPE and good judgement.
• Maintain company fleet and vehicle inspections.
• Support Route Management to service customer accounts per procedures.
• Promote referrals and new service opportunities on routes.
• Ensure training in Pest Control areas and company policies.
• Support technician development and recruiting new talent.
• Monitor KPIs and coach underperforming staff.
• Lead by example and motivate the team.
• Translate company objectives daily with enthusiasm to your team.
• Support office staff with a cooperative message.
• Refer to Midwest Workflow for duties and KPIs.

Skills

Sales proficiency

Customer service

Supervisory experience

P&L understanding

Strong attention to detail

Valid driver's license

Education

High School diploma or GED

Job description

Pointe Pest Control, part of PestCo, seeks a field operations supervisor to support the Service Manager in daily tasks and to cover technicians in the field. You will focus on service quality, staffing, and safety while promoting growth through new service opportunities.

With a background in pest control, customer service, and leadership, you will drive KPI improvements, join a team with field-based responsibilities, and uphold professional standards and safety policies.