Field Operations Leader: AI-Driven Dispatch & Mentoring

EchoStar; Marysville (WA); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health benefits

HSA

401(k) Plan with company match

ESPP

Flexible time away

Job summary

EchoStar is seeking a strategic leader to oversee In-Home Services field operations, mentoring teams, driving KPIs, and delivering technical training. You will optimize dispatch and safety while elevating customer satisfaction.

Demonstrated experience in field service leadership and data-driven decision making will be essential to succeed in this role. EchoStar offers competitive compensation and growth opportunities.

Qualifications

• Bachelor’s degree in business administration, operations management or related field.
• Proven experience leading field service teams and managing operational KPIs.
• Experience executing technical training programs and using FSM/route optimization tools.

Responsibilities

• Lead field service teams to meet KPI targets and safety standards.
• Coach and develop front-line staff through regular training and mentoring.
• Collaborate with cross-functional teams to align field operations with company goals.

Skills

Field service leadership

Coaching and mentoring

Vision communication

Data-driven analysis

Cross-functional collaboration

Planning and organization

AI literacy

Education

Bachelor’s Degree in Business Administration or related

Tools

FSM software

Route optimization tools

Data analysis tools

Safety compliance software

Job description

EchoStar is seeking a strategic leader to oversee In-Home Services field operations, mentoring teams, driving KPIs, and delivering technical training. You will optimize dispatch and safety while elevating customer satisfaction.

Demonstrated experience in field service leadership and data-driven decision making will be essential to succeed in this role. EchoStar offers competitive compensation and growth opportunities.