Operations Manager

EchoStar; Midvale (UT); Presencial; USD 84 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) with company match

ESPP (Employee Stock Purchase Plan)

Flexible time away

Resumo da oferta

EchoStar is seeking an Operations Manager to lead an In Home Services team, developing leaders, guiding daily operations, and ensuring the team has what it needs to succeed. You will drive safety, quality, and customer satisfaction across local and remote areas.

This role emphasizes coaching, staffing to demand, and using performance data and AI tools to identify opportunities and simplify work for ~2 FSMs and 20 technicians.

Qualificações

• Bachelor’s degree preferred.
• 2+ years of experience leading site operations or field service teams.
• Experience coaching and developing leaders to grow ownership.

Responsabilidades

• Lead an In Home Services team of two Field Service Managers and ~20 technicians.
• Develop leaders, guide daily operations, and ensure resources meet needs.
• Improve safety, reliability, and customer satisfaction through coaching and planning.

Conhecimentos

Staffing & scheduling

Performance data analysis

AI tools usage

Field coaching & leadership

Formação académica

Bachelor's degree preferred

Descrição da oferta de emprego

As an Operations Manager, you'll lead an In Home Services team of two Field Service Managers, two inventory support staff, and approximately 20 technicians serving customers across local and remote areas. You'll develop your leaders, guide daily operations, and make sure your team has what it needs to succeed. It's an opportunity to build a strong team, improve performance, and help people grow while delivering safe, reliable service to our customers.

What Success Looks Like (Objectives):

• Develop Field Service Managers who coach effectively, take ownership of results, and prepare their people for future opportunities
• Drive results in customer satisfaction, job completion, productivity, sales, and service quality through clear priorities and consistent follow-through
• Build a culture where safety, teamwork, and accountability are part of how the team works every day
• Match staffing and schedules to customer demand while keeping tools, equipment, and inventory ready for local and remote technicians
• Use performance data and AI tools to identify opportunities, solve recurring problems, and simplify daily work

Core Skills, Competencies, and Key Experiences (What you’ll bring)

• Strong planning and problem-solving skills, with experience balancing staffing, schedules, and resources as business needs change
• Ability to turn performance data into action and use AI tools to support analysis, planning, and communication
• Clear communication and sound judgment, with a willingness to spend time in the field, understand challenges, and follow through on solutions

Minimum Requirements:

• Minimum Education: Bachelor's degree from a four-year college or university strongly preferred
• Minimum Experience:
• At least two years of experience leading site operations or field service teams, including managing daily work and employee performance
• Experience developing leaders through regular coaching, honest feedback, and clear expectations that help them grow and take ownership

Visa sponsorship not available for this role

Salary Range

Compensation: $83,950.00/Year - $119,900.00/Year

About Our Department

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

About Our Company

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please [e-mail] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)