Field Operations Lead: Scheduling, Tech & Compliance

Elovate; Maryland; Ibrido; USD 75.000 - 105.000; Tempo pieno

Descrizione del lavoro

Elovate is seeking a Field Service Supervisor to oversee daily operations across territories, ensuring staff, equipment, and systems meet program requirements. The role bridges technicians and the Regional Field Service Manager with leadership, client coordination, and technical oversight.

You will ensure coverage across shifts, train staff, and manage fleet readiness while coordinating with client agencies to resolve issues and support program growth.

Competenze

• 3+ years in field service, enforcement operations, or technical field support, with at least 1 year in a lead or supervisory capacity.
• Ability to build and manage staffing schedules across multiple shifts, including nights, weekends, and holidays.
• Working knowledge of fleet maintenance coordination, vehicle readiness standards, and vendor management.
• Familiarity with work order/CMMS systems, equipment RMA processes, and deployment verification procedures.
• Strong communication skills, with the confidence to serve as a primary point of contact for client agencies.
• Willingness and ability to travel locally within the assigned territory and provide direct field coverage when needed.

Mansioni

• Develop and manage daily and weekly technician schedules to ensure full operational coverage across all zones and shifts.
• Track call-outs, adjust staffing, and reassign personnel as needed to maintain full coverage.
• Provide direct operational coverage when staff are on PTO or during staffing shortages to maintain uninterrupted service.
• Review and approve employee timecards and time-off requests, ensuring accuracy in hours worked, leave usage, and compliance with company policy.
• Serve as the primary point of contact for Field Service Technicians, coordinating to resolve technical issues and provide guidance.
• Manage onboarding for new technicians, ensuring accounts, system access, equipment, and training materials are properly set up.
• Oversee off-boarding procedures for departing employees, including equipment return and access removal.
• Conduct or coordinate training sessions to ensure technicians are proficient in systems and procedures.
• Confirm technicians complete required verification steps each shift, including spreadsheets, CMMS work orders, and QR-code sign-ins.

Conoscenze

Staff scheduling

Fleet coordination

Data interpretation

Communication skills

Travel readiness

Strumenti

CMMS

RMA processes

Descrizione del lavoro

Elovate is seeking a Field Service Supervisor to oversee daily operations across territories, ensuring staff, equipment, and systems meet program requirements. The role bridges technicians and the Regional Field Service Manager with leadership, client coordination, and technical oversight.

You will ensure coverage across shifts, train staff, and manage fleet readiness while coordinating with client agencies to resolve issues and support program growth.