Field Operations Lead — Onsite in Rochester, MN

Via; Rochester (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Manager to lead daily onsite operations in Rochester, MN. You will manage drivers, coordinate with city partners, and use data to drive reliable, safe, and accessible transportation for riders.

The role emphasizes hands-on leadership, real-time decision making, and building strong relationships with drivers and communities. Expect 4-5 days on site with competitive compensation and full benefits.

Qualifications

• Operationally experienced with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field and solve problems where they happen.
• Tactical and strategic, able to problem-solve issues now and long-term.
• Mission driven, expanding access to transportation and improving how communities move.
• Based in Rochester, MN ready to be onsite 4-5 days a week.

Responsibilities

• Run the daily onsite operations of our service to provide riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and issues.
• Guide and support drivers, building relationships and addressing concerns.
• Turn rider and community feedback into tangible improvements and collaborate with internal teams.
• Use data and technology to understand service performance and implement solutions.
• Act as the operational bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process-oriented

Job description

Via is seeking a Field Manager to lead daily onsite operations in Rochester, MN. You will manage drivers, coordinate with city partners, and use data to drive reliable, safe, and accessible transportation for riders.

The role emphasizes hands-on leadership, real-time decision making, and building strong relationships with drivers and communities. Expect 4-5 days on site with competitive compensation and full benefits.