Field Operations Lead, Meter Services

Washington Gas; Rockville (MD); On-site; USD 104,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K matching

Paid time off

Job summary

Washington Gas is seeking a Supervisor, Meter Services to lead a field-based team responsible for meter reading operations, ERT maintenance and replacement, meter audits, and related customer service activities. You will spend your time in the field, promote safety, and ensure work is completed to company and regulatory standards.

This on-site leadership role requires strong communication, problem-solving, and the ability to respond to emergencies, including 24/7 coverage.

Qualifications

• High School Diploma or GED and at least five years of natural gas, utility operations, customer service, or process systems experience.
• Two or more years of supervisory, leadership, or team lead experience.
• Demonstrated ability to lead people, manage projects, and prioritize competing work activities.
• Strong commitment to safety, regulatory compliance, and operational excellence.
• Effective communication and interpersonal skills with employees, customers, contractors, and business partners.
• Proficiency using computer systems and software for data analysis, reporting, and operational support.
• Ability to analyze business challenges, evaluate solutions, and make sound decisions.
• Strong written and verbal communication skills.

Responsibilities

• Oversee daily meter services operations, including meter reading, meter and ERT maintenance, meter audits, inside leak surveys, and customer appointment activities.
• Utilize Itron, RouteSmart, SAP, Click, and similar systems to monitor performance, manage work activities, and maintain meter reading statistics.
• Supervise meter reading, AMR, ERT replacement, routing, and inside leak survey operations to ensure compliance with company and regulatory requirements.
• Assign and oversee meter reading orders, customer appointments, investigations, leak grading activities, and account routing activities.
• Investigate and resolve account, billing, and customer service issues.
• Research customer account and device information within SAP and related systems.
• Develop and improve departmental processes, work practices, and employee training programs.
• Prepare reports and documentation for audits and compliance activities.
• Monitor contractor performance and collaborate with contractors and business partners to support operational goals.
• Provide field leadership by coaching employees, promoting safe work practices, and supporting day‑to‑day operations.

Skills

Supervisory experience

Leadership

Communication skills

Computer systems proficiency

Safety compliance

Education

High School Diploma or GED

Tools

SAP

Itron

RouteSmart

Click

Job description

Washington Gas is seeking a Supervisor, Meter Services to lead a field-based team responsible for meter reading operations, ERT maintenance and replacement, meter audits, and related customer service activities. You will spend your time in the field, promote safety, and ensure work is completed to company and regulatory standards.

This on-site leadership role requires strong communication, problem-solving, and the ability to respond to emergencies, including 24/7 coverage.