WGL - Supervisor Meter Services

WGL Holdings, Inc.; Maryland; On-site; USD 104,000 - 151,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K matching

Job summary

Washington Gas seeks a Supervisor, Meter Services to lead field-based meter reading operations, AMR/ERT maintenance, audits, and leak surveys. You will supervise union staff and contractors, promote a strong safety culture, and ensure work is performed safely, efficiently, and in compliance with company and regulatory requirements.

The role requires strong leadership, communication, and problem-solving abilities, with 24/7 on-call readiness for emergencies.

Qualifications

• High School Diploma or GED required with 5+ years in natural gas/utility ops or customer service.
• 2+ years of supervisory or lead experience.
• Proven ability to lead people, manage projects, and prioritize tasks.
• Strong commitment to safety, regulatory compliance, and operational excellence.
• Effective communication with employees, customers, contractors, and partners.
• Proficiency with data analysis, reporting, and operational systems.
• Ability to analyze challenges, evaluate solutions and make sound decisions.

Responsibilities

• Oversee daily meter services operations including meter reading, AMR/ERT maintenance, audits, leak surveys, and customer appointment activities.
• Supervise field staff and contractors to ensure safety, compliance and efficiency.
• Assign and review meter reading orders, investigations and account routing activities.
• Investigate and resolve account, billing and customer service issues using SAP and related systems.
• Prepare reports and documentation for audits and compliance activities.
• Coach and lead field teams, promoting safe work practices and day-to-day operations.

Skills

Leadership

Communication

Problem-solving

Safety compliance

People management

Education

High School Diploma or GED

Tools

SAP

Itron

RouteSmart

Click

Job description

Job Description As a Supervisor, Meter Services, you will lead the daily activities of a field-based team responsible for meter reading operations, ERT maintenance and replacement, meter audits, inside leak surveys, and related customer service activities. This is a hands‑on leadership role where you will spend the majority of your time supporting employees in the field, promoting a strong safety culture, and ensuring work is completed safely, efficiently, and in compliance with company and regulatory requirements. This position oversees union employees and contractor personnel responsible for meter reading, AMR data collection, ERT replacement activities, customer access coordination, and inside leak survey operations throughout the service territory. The role requires strong leadership, communication, and problem‑solving skills, along with the ability to respond to emergencies and support 24/7 operations as needed. Schedule: Monday through Friday, approximately 6:00 AM - 3:00 PM. Requires the ability to be on call 24 hours a day, 7 days a week for emergency response. You Will: Oversee daily meter services operations, including meter reading, meter and ERT maintenance, meter audits, inside leak surveys, and customer appointment activities. Utilize Itron, RouteSmart, SAP, Click, and similar systems to monitor performance, manage work activities, and maintain meter reading statistics. Supervise meter reading, AMR, ERT replacement, routing, and inside leak survey operations to ensure compliance with company and regulatory requirements. Assign and oversee meter reading orders, customer appointments, investigations, leak grading activities, and account routing activities. Investigate and resolve account, billing, and customer service issues. Research customer account and device information within SAP and related systems. Develop and improve departmental processes, work practices, and employee training programs. Prepare reports and documentation for audits and compliance activities. Monitor contractor performance and collaborate with contractors and business partners to support operational goals. Provide field leadership by coaching employees, promoting safe work practices, and supporting day‑to‑day operations.

Key Qualifications:

• High School Diploma or GED and at least five (5) years of natural gas, utility operations, customer service, or process systems experience.
• Two (2) or more years of supervisory, leadership, or team lead experience.
• Demonstrated ability to lead people, manage projects, and prioritize competing work activities.
• Strong commitment to safety, regulatory compliance, and operational excellence.
• Effective communication and interpersonal skills with employees, customers, contractors, and business partners.
• Proficiency using computer systems and software for data analysis, reporting, and operational support.
• Ability to analyze business challenges, evaluate solutions, and make sound decisions.
• Strong written and verbal communication skills.

Great to See:

• Meter Services experience, including meter reading, ERT maintenance, AMR technologies, meter audits, or related operations.
• Natural gas or utility industry experience.
• Experience supervising field employees and contractors.
• Experience working in a union environment.
• Familiarity with SAP, Itron, RouteSmart, Click, or similar operational systems.
• A proactive, team‑oriented leadership style and willingness to learn all aspects of Meter Services operations.

We offer a competitive salary range of $103,500 - $150,750 annually, based on experience, education, and qualifications. In addition to competitive pay, we offer a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plans, paid time off, and professional development opportunities.

Washington Gas values diversity in the workplace and encourages qualified U.S. military veterans and service members to apply.

For Canadian hires: AltaGas hires personnel on the basis of job‑related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.