Field Operations Lead: Install & Service Excellence

Vibenomics; Fort Mill (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Mood Media is seeking a Field Operations Manager to lead field service and installation teams in a defined territory around Fort Mill, SC. You will oversee field technicians and subcontractors, ensure efficient resource use, and drive profitability with strong process controls.

Responsibilities include daily supervision, training, payroll, timekeeping, and safety, plus coordinating with Project Managers to align on schedules and resource needs. Strong leadership and AV experience are essential.

Qualifications

• Assoc. degree from 2-year college or technical school or equivalent experience.
• 5+ years of low voltage AV installation and service experience.
• With Degree, 3+ years of experience required.

Responsibilities

• Accountable for operational excellence of field service delivery within a given territory.
• Drive profitability through optimization of internal and subcontractor resources.
• Collaborate with Project Managers and ASG to plan and deliver sales forecasts with regard to project schedules and resource scheduling in their given territory.
• Managing all aspects of the field technicians’ performance including training, productivity, efficiency, efficacy, quality control, safety, coaching, discipline, payroll, and timekeeping.
• Hire and develop a best-in-class workforce.
• Managing all aspects of subcontractors’ performance including recruiting, screening and vetting subcontractors, negotiating rates and ensuring quality of performance.
• Oversee and review technician inventory levels and maintenance in kiosks and on vehicles.
• Ensuring compliance with local licensing, permitting or other agreements as required in the assigned markets.
• Preparing and providing timesheets, reports, analyses and data as needed using Excel, Oracle and other tools as needed. Reviewing such data and looking for improvement opportunities.

Skills

Field operations management

People management

Budgeting

Project coordination

Safety training

Education

Assoc. degree from 2-year college or technical school or equivalent experience

5+ years of low voltage AV installation and service experience

With Degree, 3+ years of experience required

Job description

Mood Media is seeking a Field Operations Manager to lead field service and installation teams in a defined territory around Fort Mill, SC. You will oversee field technicians and subcontractors, ensure efficient resource use, and drive profitability with strong process controls.

Responsibilities include daily supervision, training, payroll, timekeeping, and safety, plus coordinating with Project Managers to align on schedules and resource needs. Strong leadership and AV experience are essential.