Field Installations & Service Lead | Operations Supervisor

Overhead Door Corporation; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Overhead Door Corporation in Charlotte, NC is seeking a Service Supervisor to direct field installations, customer service and fleet issues. You will partner with the General Manager to ensure high installation quality and supervise the Commercial Install/Service Department.

This role includes interviewing, hiring and training staff, planning and directing work, evaluating performance, and enforcing company policies in compliance with laws. A valid driver’s license is required.

Qualifications

• 2–3 years in operations management, outside sales or accounting.
• Excellent written and verbal communication, self-motivated, self-starter, sense of urgency, personable, extroverted and well organized.
• Strong leadership and business metrics management skills.
• Strong relationship building skills.
• Motivated to analyze problems, provide solutions, and multi-task with warehouse support.
• Must have valid DL.

Responsibilities

• Direct field installations, customer service and fleet issues.
• Coordinate with General Manager to ensure installation quality and product.
• Supervise Commercial Install/Service Department.
• Interview, hire and train employees; plan and direct work; appraise performance; recognize and discipline staff.
• Maintain fleet maintenance; inspect tools and equipment.
• Lead weekly safety briefings with field employees.
• Report payroll totals and monitor project status in weekly logs.

Skills

Communication skills

Leadership

Relationship building

Multi-tasking

Self-motivation

Extroverted

Well organized

Education

College degree preferred in Sales/Marketing/Business

Tools

MS Word

Excel

Lotus Notes

AS400

JD Edwards

Job description

Overhead Door Corporation in Charlotte, NC is seeking a Service Supervisor to direct field installations, customer service and fleet issues. You will partner with the General Manager to ensure high installation quality and supervise the Commercial Install/Service Department.

This role includes interviewing, hiring and training staff, planning and directing work, evaluating performance, and enforcing company policies in compliance with laws. A valid driver’s license is required.