Field Operations Lead - HVAC Install & Team Growth

Engineering Excellence Incorporated; Valley View (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Engineering Excellence in Ohio seeks a Manager, Field Operations to lead the Field Management team, set objectives, priorities and deadlines to meet short-term goals, and ensure the success of every team member. You will supervise supervisors and individual contributors and coordinate with customers to keep installs on schedule.

With a strong HVAC background and proven leadership, you will manage technician performance, training, safety, and quality control, handle permits and paperwork, and

Qualifications

• High school diploma or GED with HVAC training; NATE certification preferred.
• 6+ years experience servicing or installing residential HVAC.
• Valid driver’s license with acceptable driving record.
• Demonstrated leadership, training and customer service skills.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems.
• Strong physical ability to lift up to 75 pounds.

Responsibilities

• Schedule and communicate install availability with managers.
• Manage production schedule and assign technicians to maximize productivity.
• Create job folders and prepare for upcoming installs.
• Process job folders after install completion; enter PO’s and serial numbers; verify paperwork and signatures.
• Collect, correct and submit timesheets; timestamp tickets in Stars.
• Ensure permits are pulled and filed; coordinate with customers for damages.
• Track technician performance and recognize high performers.
• Be available for phone coverage during evenings/weekends; schedule weekend sales as needed.
• Monitor shipping/receiving and perform monthly inventory of equipment and parts.
• Participate in new hire interviews to ensure staffing.
• Conduct regular meetings and training on lead generation, customer service, and safety.

Skills

Leadership

Training ability

Communication

Time management

Mechanical aptitude

Tools operation

Reading diagrams/blueprints

Troubleshooting HVAC

Duct fitting installation

Physical ability

Education

HVAC training with NATE certification preferred

Tools

HVAC tools & equipment

Job description

Engineering Excellence in Ohio seeks a Manager, Field Operations to lead the Field Management team, set objectives, priorities and deadlines to meet short-term goals, and ensure the success of every team member. You will supervise supervisors and individual contributors and coordinate with customers to keep installs on schedule.

With a strong HVAC background and proven leadership, you will manage technician performance, training, safety, and quality control, handle permits and paperwork, and