Field Operations Lead – Exterior Remodel Projects

Window World of Kentuckiana; Louisville (KY); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Paid Holidays

Small Supportive Team

Family culture

Job summary

Window World of Kentuckiana is seeking a Field Manager in Louisville to coordinate administrative, customer relations, and installation projects from start to finish. You will lead troubleshooting, measure sites, and manage expectations with customers, crews, and sales staff, reporting to the Executive Vice President.

Opportunity for advancement, with paid time off and holidays. Prime duties include coordinating schedules, managing project margins, and collaborating with owners, residents, and

Qualifications

• Must have hands-on experience in exterior remodeling/construction.
• Knowledge of windows, doors, siding and trim; roofing/gutters a plus.
• Able to accurately measure and order windows using a portal.
• Proficient with scheduling software and Microsoft/Google suites; WW360 CRM training provided.
• Excellent communication with clients, crews and sales teams.
• Process and systems training.

Responsibilities

• Problem solve installation issues to maintain customer satisfaction.
• Measure windows and doors accurately.
• Learn and work with company management software.
• Communicate project updates to crews, clients, and colleagues.
• Manage positive relationships with long-standing customers.
• Review inspection reports and photos to ensure quality.
• Manage project site staging and logistics.
• Schedule/conduct inspections and manage warranty repairs.
• Monitor and maintain project margins.
• Work directly with Executive team to help grow the company.
• Assist in warehouse organization and job preparation.

Skills

Exterior remodeling

Windows/doors measurement

Project coordination

CRM software

Communication skills

Team collaboration

Job description

Window World of Kentuckiana is seeking a Field Manager in Louisville to coordinate administrative, customer relations, and installation projects from start to finish. You will lead troubleshooting, measure sites, and manage expectations with customers, crews, and sales staff, reporting to the Executive Vice President.

Opportunity for advancement, with paid time off and holidays. Prime duties include coordinating schedules, managing project margins, and collaborating with owners, residents, and