Field Operations Lead — Exterior Remodeling

Window World; United States; On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Paid Holidays

Employee discount

Small Supportive Team

Family culture

Job summary

Window World of Kentuckiana is seeking a Field Manager to coordinate administrative, customer relations, and installation projects from start to finish. You will lead troubleshooting and work with owners, sales, warehouse staff, crews, and subcontractors, reporting directly to the Executive Vice President.

This role offers a path for advancement within America’s exterior remodeling leader, with a focus on excellent customer service and project execution across multiple sites.

Qualifications

• Hands-on experience in exterior remodeling construction.
• Knowledge of windows, doors, siding and trim; roofing/gutters a plus.
• Ability to measure and order windows via portal.
• Computer literacy: scheduling software, MS Office, Google apps; WW360 training.
• Excellent communication to keep clients informed with crews and sales reps.

Responsibilities

• Problem solve installation issues to maintain customer satisfaction
• Measure windows and doors accurately
• Learn and work with company management software
• Communicating project updates to crews, clients, and colleagues
• Manage positive relationships with our long-standing customers
• Reviewing inspection reports and photos
• Manage project site staging and logistics
• Schedule / Conduct inspections and manage warranty repairs
• Monitor and maintain project margins
• Work directly with Executive team to help grow company
• Help maintain warehouse organization and job preparation

Skills

Exterior remodeling industry

Windows and doors knowledge

Measuring windows accurately

Scheduling software

Microsoft Office

Google Suites

WW360 CRM training

Excellent communication

Tools

WW360 CRM

Job description

Window World of Kentuckiana is seeking a Field Manager to coordinate administrative, customer relations, and installation projects from start to finish. You will lead troubleshooting and work with owners, sales, warehouse staff, crews, and subcontractors, reporting directly to the Executive Vice President.

This role offers a path for advancement within America’s exterior remodeling leader, with a focus on excellent customer service and project execution across multiple sites.