Field Manager

Window World; Fort Myers (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Paid time off

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Window World is seeking a Field Manager to oversee field operations, coordinating with the Project Manager to schedule installations of windows, doors, and siding. You will lead installation crews, supervise technicians, re-measure projects, and troubleshoot service issues while keeping customers informed throughout the process.

The ideal candidate has 5–7 years in window/door installation and 1–3 years in management, with strong communication, data entry accuracy, and a customer-first mindset.

Qualifications

• Five to seven years of window and door installation experience.
• One to three years of installation management experience.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent customer service skills with active listening and problem solving.
• Accurate data entry and proficient typing skills.

Responsibilities

• Manage 2–4 installation crews.
• Manage a Service Technician.
• Re-measure sold projects.
• Troubleshoot service issues beyond technician's scope.
• Maintain knowledge of products, policies, and services.
• Resolve customer issues with timely follow-up.
• Follow standard operating procedures.
• Prepare installation and service reports for management.
• Support training and orientation for team members.

Skills

Customer service

Attention to detail

Time management

Communication

Multi-tasking

Tools

Microsoft Word

Excel

Outlook

CRM software

Job description

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Benefits

• Free food & snacks


• Health insurance


• Paid time off


• Bonus based on performance


• Competitive salary


• Dental insurance

Benefits/Perks

• Competitive, weekly pay.


• Paid time off.


• Paid Holidays.


• Family culture.


• Medical and Dental Insurance.

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Window World Field Manager will have direct oversight of field operations. The Field Manager will work with the Project Manager to schedule the installation of new windows or servicing installed product. Day-to-day, Operations Manager will manage the installation of windows, doors, siding, supervise the Service Technician and measure. The Fiel Manager will also troubleshoot product and service issues across departments by clarifying and documenting customer concerns, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer satisfaction. The Field Manager must be energetic, positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

• Manage 2 to 4 installation crews.


• Manage a Service Technician.


• Re- measure sold projects.


• Trouble shoot service issues that cannot be troubleshoot by the Service Technician.


• Maintain strong knowledge of products, policies, and services of the organization.


• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.


• Follow standard operating procedures.


• Prepare installation and service reports for management.


• Maintain a well-organized and professional workspace.


• Provide assistance with training and orientation for other team members as assigned.


• Maintain a well-organized and professional workspace.


• Provide assistance with training and orientation for other team members as assigned.

Qualifications

• Five to Seven years of window and door installation.


• One to Three years of Window or Door Installation management experience.


• Strong work ethic and detail-oriented.


• Ability to multi-task, prioritize, and manage time effectively.


• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.


• Accuracy in data entry and proficient typing skills.


• Effective written and verbal communication skills.


• Proficient use of Microsoft Word, Excel, and Outlook applications.


• Phone skills, including familiarity with VoIP or multi-line phone systems.


• Coachable with the ability to learn new programs and processes.


• Positive, upbeat attitude and ability to work on a team.


• Prior experience working with a CRM is a plus.

Background Check

The candidate must be able to pass a national background check; work history and criminal background check.